General Terms and Conditions
1. Area of validity
The following General Terms and Conditions (GTC) apply to all orders placed via our online store.
2. Contractors, customer service
The purchase contract is concluded with the Hello Piano Shop, Inh. Vladyslav Mints, Am Dachspfad 2, 61169 Friedberg(Germany). You can find more information about us in the imprint. You can reach us for questions, complaints and claims under the phone number +49 (0)162 702 76 97 or by email to email@example.com.
3. Closing of the contract
The presentation of the products in the online store does not constitute a legally binding offer, but a non-binding online catalog. By clicking the order button, you place a binding order for the goods contained in the shopping cart. The confirmation of the order will be sent immediately after sending the order. We can accept your order by sending an order confirmation by e-mail or by delivering the goods within five days. Unless you have chosen the payment method PayPal. Then the contract is concluded in any case at the time of confirmation of the payment instruction with the payment service provider.
4. Shipping costs
In addition to the stated product prices, shipping costs may be added. You can find out more about the shipping costs at the offers.
Payment is made by bank transfer, PayPal or invoice (for business only, not for consumers). The payment options offered depend on the country. You can find out more about payment under payment and shipping.
The goods remain our property until full payment.
7. Damage in transit
7.1 The following applies to consumers: If goods are delivered with obvious transport damage, please complain about such defects to the delivery company as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or transport insurance.
7.2 The following shall apply to business customers: The risk of accidental loss and accidental deterioration shall pass to you as soon as we have delivered the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment. Among merchants, the obligation to inspect and give notice of defects regulated in § 377 of the German Commercial Code (HGB) shall apply. If you fail to give notice of defects as stipulated therein, the goods shall be deemed to have been approved, unless the defect was not recognizable during the inspection. This shall not apply if we have fraudulently concealed a defect.
8.1 The statutory rights of liability for defects shall apply.
8.2 As a consumer, you are requested to check the item immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. If you do not comply with this, this has no effect on your statutory warranty claims.
8.3 If you are an business, the following shall apply in derogation of the above warranty provisions:
a) Only our own specifications and the manufacturer's product description shall be deemed agreed as the quality of the item, but not other advertising, public promotions and statements by the manufacturer.
b) In the event of defects, we shall, at our discretion, provide warranty by rectification of the defect or subsequent delivery. If the rectification of defects fails, you may, at your option, demand a reduction in price or withdraw from the contract. The rectification of defects shall be deemed to have failed after a second unsuccessful attempt, unless the nature of the item or the defect or other circumstances indicate otherwise. In the event of rectification of defects, we shall not be obliged to bear the increased costs arising from the transfer of the goods to a place other than the place of performance, provided that the transfer does not correspond to the intended use of the goods.
c) The warranty period is one year from delivery of the goods. The shortening of the period shall not apply:
- for culpable damage attributable to us arising from injury to life, limb or health and for other damage caused intentionally or by gross negligence;
- insofar as we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item;
- in the case of items that have been used for a building in accordance with their customary use and have caused its defectiveness;
- bei gesetzlichen Rückgriffsansprüchen, die Sie im Zusammenhang mit Mängelrechten gegen uns haben. - in the case of statutory rights of recourse that you have against us in connection with rights arising from defects.